Building ESG Stewardship

Sustainability is at the core of Salik’s operations and is integrated into its corporate strategy as one of the pillars. The Company’s approach to sustainability is based on national and international frameworks, such as the UAE’s Green Agenda‑2030 and the United Nations Sustainable Development Goals (SDGs).

The corporate strategy, which includes ESG Stewardship as one of its pillars, outlines the Company’s key sustainability objectives. The Sustainability Policy, approved by the Board of Directors in 2022, lays the foundation of Salik’s commitment to sustainable development and approach to achieving its objectives. In 2024, the Company made significant progress in delivering on its sustainability commitments.

Salik remains committed to upholding all environmental regulations and reports zero violations of environmental laws for the fiscal years 2022, 2023, and 2024. During this period, the Company incurred no fines or penalties and has no accrued environmental liabilities at the end of each fiscal year. This demonstrates our dedication to maintaining strong environmental performance and compliance with regulatory requirements.

Salik’s corporate strategy

01

Thrive in the tolling business

Strengthen performance of the core business

Ensure best-in-class customer satisfaction and loyalty

Expand core business to other geographies (medium- / long-term)

02

Build ESG stewardship

Reduce carbon footprint and environmental impact

Contribute to people’s happiness, safety and community development

Adopt and showcase best‑in‑class ESG practices and approaches

03

Achieve sustainable growth

Deliver a seamless parking experience

Build a portfolio of vehicle‑centred mobility services

Expand and enhance other ancillary revenue streams

04

Establish a future‑proof company

Ensure efficient treasury management

Develop internal capabilities to enhance resilience and operational excellence

Build company identity with strong ethics and ensure satisfaction of investors

Green energy usage
Plans to increase the share of renewable energy in toll‑gate energy consumption

Reduced environmental impact
Free‑flow gates to reduce traffic congestion and save fuel

Digital transformation
Paperless strategy

EV incentives
Free Salik tags for owners of electric vehicles

Reducing carbon footprint
Development in line with Dubai’s goal of achieving net zero emissions by 2050

Performance in 2024
99
paperless documentation, saving 4.9 tons of CO2e annually
c. 17076
tags
activation fee exemptions for owners of electric vehicles
Two new
solar‑powered toll gates (three in total)
2028 targets
25
of energy sourced from renewables
25
GHG emissions reduction
At least
two gantries
using solar energy

For information on other pillars of the corporate strategy, refer to the 2024 Integrated Annual Report

Social contributions
Exemptions to People of Determination, public transport, and school buses

Best‑in‑class customer service

Focused on human capital
Fostering equality and inclusivity

Performance in 2024
8.9 million trips
(+8.9%) by exempted vehicles (People of Determination, public transport, and school buses)
21% female   
representation in the workforce
92% customer
satisfaction rate
Two partnerships
with NGOs
Insights’ Best   
Medium Outsourced Call Centre 2024
Silver Medal   
for the Best contact centre in EMEA
Bronze
for Best Contact Centre by GCXA™24
2028 targets
5 partnerships
with NGOs

Committed to transparency
Salik’s relationship with the RTA is governed by a transparent Concession Agreement

Robust business ethics
Strict ESG screening for all vendors

Performance in 2024
86
of non‑executive directors on the Board are independent
0 cases
of corruption
0 conflicts
of interest
2028 targets
100
compliance to the ESG screening by 2028
03

Achieve sustainable growth

Deliver a seamless parking experience

Build a portfolio of vehicle‑centred mobility services

Expand and enhance other ancillary revenue streams

04

Establish a future‑proof company

Ensure efficient treasury management

Develop internal capabilities to enhance resilience and operational excellence

Build company identity with strong ethics and ensure satisfaction of investors

Joining the United Nations Global Compact

In 2024, Salik made a significant stride in its commitment to fostering responsible business practices and supporting a sustainable future for the UAE by joining the United Nations Global Compact. It aligned itself with over 20,000 companies across more than 160 countries dedicated to upholding ten universally recognised human‑rights, labour, environmental, and anti‑corruption principles. By participating, Salik commits to transparently reporting on its progress towards these objectives. The Company will publish its first Communication on Progress (COP) by  July 31, 2025.

Salik’s profile on the UN Global Compact website

At Salik, we are committed to operating with the highest ethical standards and environmental responsibility. Our membership in the UN Global Compact reinforces this commitment and positions us as a leader in sustainable business practices within the UAE. We actively explore innovative solutions that minimise our environmental footprint, promote social progress within our workforce and communities, and contribute to a thriving and sustainable UAE.

Ibrahim Sultan Al Haddad CEO
Building ESG Stewardship